Privacy Policy

1. Introduction

MetaNext (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your personal information may be collected, used, stored, and handled when you interact with MetaNext.

This policy applies to interactions including, but not limited to, those through:

2. Information We May Collect

Depending on the nature of your interaction with us, MetaNext may collect various types of personal information. We only request information reasonably required to respond to your enquiries or provide our services effectively.

The information we collect may include:

• Contact Information: Full name, email address, phone number.
• Professional Information: Job title, company name, industry, company size.
• Service Requirements: Training requirements, event requirements, number of participants, preferred programme dates, preferred locations or destinations, HRDC-related requirements.
• Other Information: Information voluntarily provided through forms, correspondence, or direct communication with our team.
• Technical Information: Website usage and technical information where applicable when you visit our website.

3. How We Use Your Information

We process your personal information for specific business purposes, which may include the following:

• To respond to your enquiries promptly and accurately.
• To prepare and provide quotations and proposals.
• To recommend suitable corporate programmes tailored to your needs.
• To contact prospective customers who have shown interest in our services.
• To process training registrations and coordinate events.
• To provide requested services, such as team building, company trips, or annual dinners.
• To communicate programme updates and essential administrative information.
• To provide customer support and handle any related issues.
• To improve MetaNext services and customer experience.
• To conduct relevant marketing communications (subject to your preferences).
• To maintain necessary business and administrative records.
• To meet applicable legal or regulatory requirements.

4. LinkedIn Lead Generation Forms

This section specifically applies if you have interacted with our advertisements on LinkedIn.

When you submit a LinkedIn Lead Gen Form connected to a MetaNext advertisement, the information you provided through LinkedIn may be shared with MetaNext. This typically includes examples such as your name, email, telephone number, company, job title, and other answers you voluntarily submitted on the form.

MetaNext may use this information to contact you regarding the specific service, quotation, proposal, training programme, corporate event, or enquiry you expressed interest in.

Please note that MetaNext does not control LinkedIn’s own data processing practices. We encourage you to also refer to LinkedIn’s privacy terms and settings to understand how they handle your data on their platform.

5. Marketing Communications

MetaNext may contact you regarding relevant training programmes, corporate training, team building, company trips, annual dinners, events, career programmes, and related MetaNext services.

We will only do so where appropriate, or where you have previously shown interest, made an enquiry, or provided your information for such purposes.

You maintain control over your communication preferences. You may request to stop receiving marketing communication from us at any time by contacting us directly using the details provided at the end of this policy.

6. Sharing of Personal Information

MetaNext does not sell or rent your personal information to third parties.

We understand the importance of confidentiality. Your information may be shared only when reasonably necessary to fulfill your requests or deliver our services. We may share information with:

• Authorised MetaNext personnel who need the information to perform their duties.
• Trainers and facilitators engaged for your specific programmes.
• Event partners, hotels, and travel providers required for your company trips or events.
• Technology and administrative service providers that assist our business operations.
• Payment or financial service providers to process necessary transactions.
• Other vendors directly involved in delivering your requested services.

We specify that your information is only shared where reasonably required for service delivery, administration, or legitimate business purposes.

7. Data Security

MetaNext takes reasonable organisational and technical measures designed to protect your personal information against unauthorised access, loss, misuse, modification, or disclosure.

While we implement protective measures appropriate to the nature of the data, no system can be completely secure. We take reasonable steps to safeguard personal information within our control, but cannot guarantee absolute security of data transmitted over the internet.

8. Data Retention

MetaNext retains personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy. This includes retention for:

• The original purpose for which it was collected (e.g., fulfilling a training request).
• Ongoing customer relationship management.
• Internal administrative purposes.
• Compliance with legal and tax requirements.
• Business record keeping.

When personal information is no longer reasonably required for these purposes, it may be deleted, anonymised, or securely disposed of in accordance with our internal procedures.

9. Cookies and Website Analytics

The MetaNext website may use cookies or similar analytics technologies to help us understand website performance, visitor interaction, and to improve user experience.

These technologies generally collect aggregated or anonymous data about how visitors navigate our site. You can usually manage your preferences regarding cookies through your web browser settings, where applicable, by choosing to accept, reject, or delete cookies.

10. Your Choices and Rights

We aim to keep your information accurate and respect your choices regarding your personal data. You may contact MetaNext to:

• Ask what personal information MetaNext currently holds about you.
• Request the correction of inaccurate or incomplete information.
• Request updates to your contact details.
• Request deletion of your information, where applicable and legally permissible.
• Withdraw your consent for marketing communications.
• Request that MetaNext stop sending promotional communication.
• Ask questions about how your information is handled by our team.

11. Malaysia Personal Data Protection

As a business operating in Malaysia, MetaNext seeks to manage personal data responsibly and in accordance with applicable Malaysian personal data protection requirements.

12. Third-Party Websites

Our website, advertisements, or communications may contain links to third-party platforms. These may include platforms such as LinkedIn, Facebook, Instagram, WhatsApp, external payment providers, or event partners.

Please note that MetaNext is not responsible for the privacy practices, content, or security of independent third-party websites and applications. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

MetaNext may update this Privacy Policy occasionally to reflect changes in our practices, operational requirements, or legal obligations.

The latest version will always be published on this webpage together with its latest revision date at the top of the page. We encourage you to review this policy periodically.